Let’s Understand What’s Happening
An operating issue does not always mean your equipment needs a repair. It may involve settings, routine maintenance or a component that needs further attention.
Share what you’re experiencing so we can review the details and discuss the appropriate support options.
What Can You Contact Us About?
Cooling & Temperature
Water is not reaching the selected temperature, or cooling performance has changed.
Water Flow & Filtration
You notice reduced circulation or have concerns about the filtration system.
Controls & Error Messages
A display, control or error message is unfamiliar or not responding as expected.
Leaks or Unusual Operation
You notice water escaping, unexpected sounds or another change in equipment operation.
How It Works
1. Describe the Issue
Tell us your model, when the problem started and what you’re observing. Include any error messages and relevant photos or videos.
2. Review the Support Options
We’ll review your request and identify whether the next step is operating guidance, maintenance, further assessment or manufacturer support.
3. Confirm Any Required Service
If a service visit or repair is recommended, we’ll discuss availability, scope and applicable charges before scheduling.
Repair Support Based on Your Equipment
Repair options depend on the model, issue, warranty status and parts availability. Some concerns may require manufacturer assessment or a specialized service provider.
Frequently Asked Questions
What information should I send?
Include your model, serial number if available, a description of the issue and when it began. Photos, videos and exact error messages can help us review your request.
Can the issue be resolved without a visit?
Some questions may be addressed through operating or maintenance guidance. Others require an on-site assessment or manufacturer support.
Will my warranty cover the repair?
Coverage depends on the manufacturer’s terms and the cause of the issue. A support request does not automatically confirm warranty coverage.
Are assessment, labor and parts included?
Any applicable charges will be explained before service is agreed. Assessment, labor, replacement parts and additional visits may be quoted separately.
Can you help with a MyGreen product?
Contact us with the product name and a description of the issue. We’ll confirm the available support route, including manufacturer assistance when appropriate.